Refund policy

  • Policy Overview

    At Tektoty, we want you to be completely satisfied with your purchase. We offer a clear and transparent return policy in accordance with the guidelines set for our Google Shopping customers.

    Our Policy at a Glance:

    Detail Your Policy
    Return Window 30 Days
    Product Condition New and unused, in original packaging.
    Returns Accepted Yes, for both defective and non-defective products.
    Return Shipping Cost FREE (We cover the shipping cost).
    Restocking Fee No Cost (No restocking fees applied).
    Refund Processing 7 Business Days after we receive and inspect the return.
    Exchanges We do not accept exchanges.

    Detailed Return Instructions

    1. Eligibility

    • Items are eligible for return within 30 days of the delivery date.
    • To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
    • We accept returns for all reasons, including both defective and non-defective products.

    2. How to Initiate a Return (Required)

    To start a return, please contact us at Customer@tektoty.com  with your order number.

    • Our team will provide you with a pre-paid shipping label and instructions on how and where to send your package.
    • Return shipping is free for all customers in the United States.
    • Items sent back to us without first requesting a return will not be accepted.

    3. Refunds

    Once we receive your return and verify the condition of the items, we will notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days (after we receive the item).
    • No restocking fees will be deducted from your refund.
    • Original shipping costs (if any) are non-refundable.

    4. Exclusions

    • We DO NOT accept exchanges. If you need a different size or color, please return the original item for a refund and place a new order.